Trading Terms and Conditions
Premium Quality European Manufactured Clocks
Grandfather, Mantel/Table and Wall Clocks
in a range of styles and colours / woods
Premium Quality Handmade Clocks
Clocks & Chimes Website and Trading Terms and Conditions
Clocks & Chimes Terms are set out below. These are made up of the website term of use and Clocks and Chimes Terms of trading.
1. Website Terms of Use
2. Communication Security
3. Online Security
4. Privacy
5. Terms of Trading (Clocks)
6. Ordering Process
7. Prices [Stripe Secure Payment and Price Matching]
8. Export Orders
9. Delivery
10. Cancellation & Returns Policy
11. Guarantee and Warranty
12. Complaints Procedure
1. Website Terms of Use
These Terms of Use (“Terms”) apply to your access to www.clocksandchimes.co, www.clocksandchimes.co.uk and www.tomharrisclocks.co.uk(the “Website”).
Ownership of Rights and Limitation of Use
All contents on this Website and all copyrights, trademarks and any other intellectual property rights related to these contents are owned by Clocks & Chimes, Tom Harris Clocks or or other owners of such contents. Except to the extent expressly permitted by applicable law, no contents on this Website may be used, copied, modified, translated, distributed or otherwise utilised without the prior permission of Clocks & Chimes or the owner of the contents. Clocks & Chimes reserves the right to add, delete, or modify these Terms or the contents of this Website at any time without notice.
Disclaimers of Warranties
The content on this Website is provided “as is” without warranties of any kind, either express or implied (including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement of third parties’ rights). Clocks & Chimes does not warrant that the content is error-free. Clocks & Chimes will use reasonable efforts to place accurate and up-to-date information on this Website but makes no warranty of its accuracy, completeness and/or timeliness. Disclaimer of Links
Except for this Website, Clocks & Chimes does not operate or maintain contents on websites that are directly or indirectly linked from this Website (the “Linked Sites”). Any reference to a Linked Site or to a specific third party’s product or service on the Website, or a Linked Site, is not a recommendation by Clocks & Chimes. Clocks & Chimes disclaims liabilities for access to and use of Linked Sites.
Limitation of Liability
To the maximum extent permitted by law, Clocks & Chimes shall not be liable for direct, indirect, incidental, special, or consequential, punitive, or other damages (including, but not limited to, economic losses, lost profits, lost revenues, or lost data) arising out of the access to or inability to access to this Website, even if advised of the possibility of such damages.
Transmitted Materials
With the exception of personal and financial details, any materials, information, or ideas that you transmit to or post to the Website (“Transmitted Material”) is deemed non-confidential and non-proprietary and Clocks & Chimes has no obligations including without limitation confidentiality obligations in connection with the Transmitted Material.
Linking to the Website
Permission is granted to link to the Website if you comply with the following linking policy: your site must not slander or damage Clocks & Chimes or contain inappropriate content; you may not create a frame around Clocks & Chimes content or create any impression by any other method that the content does not belong to Clocks & Chimes; you must the name Clocks & Chimes correctly: This permission terminates automatically if you breach any terms or conditions of these Terms. Upon termination, you must remove any link.
Intellectual Property
All content on the Website including logos, images, and text is the property of Clocks and Chimes, Tom Harris Clocks or its licensors and is protected by applicable intellectual property laws.
Governing Law
These Terms are governed by and construed in accordance with the laws of United Kingdom, and you agree to submit to the exclusive jurisdiction of the courts of United Kingdom.
2. Communication Security
Email
Email is not secure, therefore, do not transmit your credit card details to Clocks & Chimes by e-mail, we will never request these details from you using email.
Telephone
Traditionally credit card details have been sent by phone with minimum security risks. However, mobile phones, which use wireless technology, are inherently insecure. Therefore If you want us to process your order over the phone rather than online, please carry out credit & debit card transaction on a fixed line phone.
3. Online Security Credit and Debit Card Transactions
Clocks & Chimes understands that you may have concerns about security on the Internet. Our site uses Stripe payment systems which uses a secure servers that implement secure socket layer (SSL) technology, with an encryption key length of 128 bits (the highest level commercially available), in their on-line ordering process to protect your payment card information.
Your personal information is stored on their servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, they do not directly connect their firewall-protected servers to the internet. Every transaction they process is also checked by their fraud control systems to validate the authenticity and validity of your payment card as well as indicators of possible fraudulent use.
Secure Web Page
Always purchase online using secure web pages. There are two general indications of a secure web page you should look out for:
1. Check the web page URL (web page address). Normally, the page address begin with the letters “http”. However, over a secure connection the address displayed should begin with “https” – note the “s” at the end.
2. Check for the “Lock” icon
There is a de facto standard among web browsers to display a “lock” icon somewhere in the window of the browser (not on the web page itself). THE LOCK ICON IS NOT JUST A PICTURE! Click (or double-click) on it to see details of the site’s security.
4. Privacy Policy
See our Protection and Privacy Policy webpage.
5. Terms of Trading
These terms and conditions (” Trading Terms “) apply to all transactions on this site www.clocksandchimes.com, www.clocksandchimes.co.uk (the “Website”). The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site. Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. The contract between Clocks & Chimes, which is a sole trader, and you the purchaser begins when the goods are ordered. you have the right to cancel this contract up to14 days after delivery without giving any reason. See Cancellation & Returns procedure below for details.
Product Information
Clocks & Chimes intention is to ensure that all product information on the website should be as accurate and up to date as possible. However, the reliability or the accuracy of the information contained within the site is not guarantee as Images, descriptive matter, specifications and advertising on the site are for the purpose of giving the best approximate description of the goods. Actions taken by the user of the website are the responsibility of the individual.
6. Ordering Process
Eligibility
To place an order through our Website, you must:
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Be at least 18 years old;
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Be legally capable of entering into binding contracts;
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Provide a valid delivery address (we do not deliver to P.O. boxes).
Products and Pricing
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All products are described as accurately as possible. However, minor variations may occur.
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Prices are listed in Pounds Sterling and include VAT.
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We reserve the right to change prices and product availability without notice.
Placing and Order
Orders are placed online using the “ADD TO BASKET” button, found on each product and category page alongside the clock’s image and product details.
Hand Made Brands – Tom Harris Clocks and Helmut Mayr
- Hand made clocks are only built to customer order; we generally do not hold finished stock of these clocks, although we may hold display items on occasion.
- For most hand made clocks, particularly those with a long delivery lead time, a deposit of 50% of the clock price is required to secure your order in the production schedule.
- Once an order is placed, the customer will receive confirmation via e-mail along with the expected delivery date (see delivery below).
- Clocks & Chimes will invoice the customer for any outstanding balance when your clock is completed and provide link details to access the “balance payment page” of this website. This balance must be paid using the “balance payment page”, prior to delivery.
- Delivery of the clock will be arranged when any outstanding balance payment has been cleared into our account.
Other Brand Clocks:
For other clock Brands, once an order is placed, and the full payment received, the customer will receive confirmation via e-mail along with the expected delivery date (see delivery below).
7. Prices [Stripe Secure Payment and Price Matching]
Prices and Payment – All prices on Clocks & Chimes website are in UK pounds sterling, any prices shown in other currencies are for guidance only and we do not imply or accept any contractual obligation to supply our products at the guide price shown in foreign currencies – all final invoices will be in UK pounds sterling and changes in currency exchange rates will effect foreign currency conversions.
Prices are inclusive of any UK tax considerations but exclude delivery charges and taxes outside the UK mainland. Currently no VAT is paid on Clocks & Chimes goods. When an order is placed, the published price at that time is fixed for that order should we make subsequent adjustments to take account of a reasonable increase in our supplier’s prices or the imposition of any taxes or duties.
However, we reserve the right to cancel an order and refund any payment should our suppliers significantly increase prices.
We accept most major credit and debit cards these include Visa, MasterCard, and Switch, through Stripe’s payment gate way, which is secure and instant. We also accept payment through bank transfer. To minimise our risk to online fraud, orders will only be dispatched once payment has been received and cleared by the relevant banks payment systems.
Clocks & Chimes do not receive or have access to your credit card details, these are only used by the Stripe secured gateway. We do not keep a record of them. Consequently we will not be liable for any losses if an unauthorised third party obtains access to your information.
Prices Matching –
Clocks and Chimes aim to be competitive when pricing the clocks we offer, considering our own costs and recommended retail prices.
However, if you find the clock you are purchasing currently on sale cheaper with another UK based website or shop, then let us know, contact us, with the retailers details and their price, Where possible we will revue the costs and attempt to match it.
The clock must be on sale and in stock from a United Kingdom located website or shop.
Price matching is only offered prior to purchase, and not retrospectively afterwards.
8. Export Orders
Clocks & Chimes currently deliver to UK addresses, should you want a delivery outside the UK please call with details.
9. Delivery
Delivery to UK mainland address by courier is included in the price shown on the website.
In the UK we have 3 parcel deliver zones:
- Zone 1 – England, Wales and parts of Scotland, excluding Highlands and Islands. The zone is made up of all postcodes not mentioned in zones 2 and 3 This is Zone (Zone 1) is referred to as UK Mainland, UK Mainland address, on this site.
- Zone 2 – The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE Zone 3 – Northern Ireland, Isle of Man and Isles of Scilly -postcodes BT, IM, TR21-25 Please note: the Channel Islands as an International destination.
Delivery can only be made to the Cardholders Address.
Shipping – Hand Made Brands – Tom Harris Clocks and Helmut Mayr:
We strive to have hand made clocks ready for delivery in 6–8 weeks from order. However, as these Clocks are handcrafted, and made to order, delivery periods could vary as quality is placed before speed. When an order is received or an enquiry made, we will be in a position to advise on the likely construction and delivery period based on work in progress at that time.
Shipping – Other Brands’ Clocks:
- Floor clocks – While some of these may be in stock for delivery in a few days, many are ordered from the manufacturer – to fulfil a customers order, and therefore delivery can take up to four weeks upon receipt of the order. All floor clocks are delivered with a setup instructions and a video is available online for BilliB clocks at http://www.youtube.com/watch?feature=player_embedded&v=JAZyt3QmQPM.
- Wall and mantel clocks –BilliB hold some popular clocks in stock, which can be delivered in a few days. Those BilliB clocks not available from stock, will have a longer delivery time; as do AMS and Hermle table and wall clocks, which is normally up to seven working days from order.
All clock deliveries require a signature of receipt. Risk of loss and title for products pass to you upon delivery.
Clocks & Chimes will not accept liability of goods lost in transit unless notified within 5 days from the expected delivery date. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay. In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email,
10. Cancellation & Returns
See our Cancellation & Returns Policy webpage.
11. Guarantee and Warranty
Guarantee – Every clock supplied through Clocks & Chimes website is subject to production quality inspections through their manufacturing process and and before dispatch. Each clock therefore is covered by an unqualified manufacturers guarantee, for a period of 2 years, from the date of purchase. This guarantee does not affect any statutory rights which you have.
Warranty – Manufactures warranties that underpins their Guarantee covers:
- Manufacturing defects in materials and workmanship
- Non-functionality under normal usage
- Products not conforming to their advertised features or specifications.
This warranty does not cover:
- Normal wear and tear
- Accidental damage, misuse, abuse, or negligence
- Mishandling, and Unauthorised alterations or repairs not approved by Clocks and Chimes.
- Damage from improper installation or use contrary to product guidelines
- Consumables or accessories unless otherwise specified by.
How to File a Claim
To initiate a warranty claim: Contact Clocks And Chimes [tharris@clocksandchimes.co.uk] with:
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- Order number
- Product name
- Description and photos of the issue
- We will evaluate your claim and may request return of the item for inspection.
3.2 Shipping Costs
- For approved warranty claims within 30 days of delivery, we cover return and replacement shipping.
- For claims after 30 days, the customer is responsible for shipping the product to us, while we will cover the cost of sending any replacement.
3.3 Repair or Replacement
At our discretion, we will:
- Repair the defective product
- Replace the item with a new or equivalent model
- Issue a full refund
Replacement products are covered for the remainder of the original warranty or 90 days, whichever is longer.
Shipping Costs
- For approved warranty claims within 30 days of delivery, we cover return and replacement shipping.
- For claims after 30 days, the customer is responsible for shipping the product to us, while we will cover the cost of sending any replacement.
- Repair or Replacement
At our discretion, we will:
- Repair the defective product
- Replace the item with a new or equivalent model
- Issue a full refund
Replacement products are covered for the remainder of the original warranty or 90 days, whichever is longer.
12. Complaints Procedure
We believe that the quality of our clocks will provide satisfaction but in the rare event of a problem occurring, we will attempt to handle any complaint fairly, effectively and confidentially. Complaints will be answered as soon as possible and we aim to resolve complaints within 5 working days. Please use the contact page of this website to send an email and include any relevant images if applicable.
European Alternative Dispute Resolution Scheme
United Kingdom Contact Information:
1 Sylvan Court, Sylvan Way, Southfield Business Park, Basildon, SS15 6TH Essex
Telephone: +44 3456 089579 Fax: +44 1268 582225 Email: odr@tsi.org.uk